Refund & Cancellation Policy · LessonSmith
This policy explains how billing, renewals, cancellations and refunds work for LessonSmith subscriptions (Pro and Max). The demo has no charge, so nothing here applies to it.
1. What we show you before you pay
Before checkout we show you the plan, price, currency and billing frequency (weekly or monthly), and that card subscriptions renew automatically until you cancel. By completing checkout you confirm you have seen these terms.
2. How to cancel
Every paid plan is a card subscription, so this applies to all of them. Turn off auto-renew or cancel at any time, from the Subscription window in the app or in the Polar customer portal. Your plan stays active until the end of the current paid period, then stops renewing. There is no cancellation fee.
Custom plans. The school is the customer, so only a school administrator can cancel, from the plan section of their own LessonSmith account. Cancelling stops the renewal and nothing else: every covered teacher keeps their access to the end of the period the school has already paid for. After that the account keeps everything it has made and stops drafting new work. Removing a single teacher from the plan is not a cancellation and is not refunded. The seat can be given to someone else for the rest of the period. A teacher covered by a Custom plan has nothing to cancel and is never charged.
3. Refunds
Polar is the merchant of record for every LessonSmith purchase, which means Polar is legally the seller to you and handles the payment, the tax and the refund. Polar's own buyer terms apply alongside this policy, and where they give you more than this policy does, Polar's terms prevail.
- If you are a consumer in the EU or the UK. You have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. That right can be forfeited for a digital service only if you expressly agree that the service starts immediately and acknowledge that you thereby forfeit the right. Our checkout does not ask you to agree to that, so the 14-day right still applies to you. To use it, email support@lessonsmith.ai within 14 days of your purchase and we will arrange a refund. We may deduct a proportionate amount for the part of the billing period you had already used.
- Everyone else. Subscription periods that have already started are not refundable pro rata, except where a refund is required by law or where we grant one.
- Custom plans. A Custom plan is a negotiated annual agreement between us and a school, not a consumer purchase, so the 14-day consumer right of withdrawal above does not apply to it. It is not refunded pro rata for the unused part of the year, for seats a school did not end up using, or for teachers who left part-way through. If a school needs a different number of seats, email us and we will agree it for the next period.
- Mandatory consumer rights. If you are in a jurisdiction with statutory cooling-off or refund rights, those rights apply regardless of the paragraph above. Nothing in this policy removes any statutory right you have under the consumer law of your country of residence.
- Discretionary refunds. If the Service fails to function as intended, you are charged more than once for the same transaction, or you are charged after cancelling your subscription, you may contact us promptly with details of the issue. Subject to verification of the relevant transaction or service failure, we will take reasonable steps to rectify the issue, including issuing an appropriate refund where applicable. Our preference is to resolve genuine billing or service issues promptly and fairly.
4. Failed, duplicate or disputed charges
- Double or duplicate charge: we will not double-apply a payment. Contact us and we will correct it.
- Chargebacks: please contact us first, because most problems get sorted faster that way. Abusive chargebacks may lead to account suspension (see Terms Section 10).
5. How to request a refund or report a billing problem
Email support@lessonsmith.ai with your account email and plan. We aim to respond within 5 business days. You can also contact Polar directly about a payment, since Polar is the seller of record.
6. Changes
We may update this policy, and we will appropriately revise the effective date above. Changes apply to future purchases and renewals.