Refund & Cancellation Policy · LessonSmith
DRAFT (not legal advice). This is a working draft to match the planned product. It is a template, not lawyer-drafted. Have a qualified lawyer review and finalize it before publication. Refund and cooling-off rights are mandatory in some jurisdictions (for example EU and UK distance-selling rules) and cannot be waived. Read together with the Terms of Use.
This policy explains how billing, renewals, cancellations and refunds work for LessonSmith subscriptions (Pro and Max). The Free tier has no charge, so nothing here applies to it.
1. What we show you before you pay
Before checkout we show you the plan, price, currency and billing frequency (monthly or yearly), and that card subscriptions renew automatically until you cancel. By completing checkout you confirm you have seen these terms.
2. How to cancel
- Card subscriptions: cancel at any time in the Polar customer portal or your billing settings. Your plan stays active until the end of the current paid period, then stops renewing. There is no cancellation fee.
- One-time purchases: these do not auto-renew. They expire at the end of the period you paid for, so there is nothing to cancel.
3. Refunds
Polar is the merchant of record for every LessonSmith purchase, which means Polar is legally the seller to you and handles the payment, the tax and the refund. Polar's own buyer terms apply alongside this policy, and where they give you more than this policy does, Polar's terms win.
- Subscription periods that have already started are not refundable pro rata, and annual plans are not refunded for the unused part of the year, except where a refund is required by law or where we grant one.
- Mandatory consumer rights. If you are in a jurisdiction with statutory cooling-off or refund rights, those rights apply regardless of the paragraph above. Nothing in this policy removes any statutory right you have under the consumer law of your country of residence.
- Discretionary refunds. If the Service did not work, if you were charged twice, or if you were charged after cancelling, contact us and we will put it right. We would rather refund you than argue about it.
4. Failed, duplicate or disputed charges
- Double or duplicate charge: we will not double-apply a payment. Contact us and we will correct it.
- Chargebacks: please contact us first, because most problems get sorted faster that way. Abusive chargebacks may lead to account suspension (see Terms Section 10).
5. How to request a refund or report a billing problem
Email support@lessonsmith.ai with your account email and plan. We aim to respond within 5 business days.
6. Changes
We may update this policy, and we will revise the effective date above. Changes apply to future purchases and renewals.